Sprechen Sie Deutsch?A Brand New German speaking Customer Service job has been released to Reed Business Support, Harlow We have solid foundations with this thriving Harlow based manufacturing company, with recent investment they are thriving and growing, which has led to this requirement.What will the ideal candidate have?1. Fluency in German, written and spoken2. Existing Customer Service experienceDuties will be;Provide assistance to customers across phone, email, chat, and social media, addressing questions on products, services, shipping, returns, and order statuses with clarity and detail.Help customers with order placement, tracking, and updates, and resolve any issues with delays or incomplete orders.Address and resolve complaints or escalations professionally and empathetically, working to achieve a satisfactory outcome for both the customer and the company.Stay informed on the company’s products, policies, and procedures to provide accurate, up-to-date information to customers.Coordinate with other departments to resolve customer issues and relay valuable feedback for continuous improvement.Document and report feedback to enhance customer service, refine product offerings, and improve the user experience.Adhere to company guidelines to maintain a consistent, high-quality customer experience in all interactions.Potential to work hybrid, 3 days in the office.Salary; up to £35kIf you think you fit the profile or know someone who does then please apply now, or contact Michele in Business Support, Harlow
Back to searchGerman Speaking Customer Service
Reed
Posted 12 hours ago, valid for 2 days
Harlow, Essex CM17 9TD, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- A new German-speaking Customer Service position has opened at a manufacturing company in Harlow, requiring fluency in German and existing customer service experience.
- The role involves assisting customers via phone, email, chat, and social media, addressing inquiries about products, services, shipping, and orders.
- Candidates will need to handle order placements, track updates, and resolve complaints professionally and empathetically.
- The job offers a salary of up to £35,000 and provides the potential for a hybrid work model with three days in the office.
- Interested applicants are encouraged to apply or contact Michele in Business Support, Harlow.
