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We are seeking a professional Sales and Technical Support Coordinator to join a manufacturing firm based near Harlow. The chosen candidate will be the first point of contact for customers, ensuring they have a positive and welcoming experience. This role will be based in a friendly small office environment with a team of four long-term employees plus the director. The office is based next to the factory with the business employing 60-70 staff in total. Hours are 8-5 Monday to Friday.
Key Responsibilities:
- Answer a multitude of customer queries related to products, services and sales.
- Direct phone calls in a timely and polite manner.
- Take ownership of administrative tasks and scheduling appointments.
- Send out invoices.
- Take payments.
- Coordinate meetings.
- Learn and develop a product knowledge and put that into practice, supporting customers.
- Manage any ad hoc incoming and outgoing mail and packages.
Requirements:
- A technical education or background in joinery/carpentry a must.
- Able to commute daily to Harlow.
- Excellent verbal and written communication skills.
- Professional appearance and demeanour.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
If you are a motivated individual with strong interpersonal skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Type:Permanent
Start Date:a
