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Helpdesk Manager

Mosaic Recruitment Ltd.,
Posted 2 days ago, valid for 11 days
Location

Harlow, Essex CM17 9TD, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Service Manager position is available at a reputable company located in Harlow, offering a salary of £35,000 per annum, subject to review after a 6-month probation period.
  • Candidates are expected to have prior supervisory experience in a similar role, showcasing their ability to manage teams effectively.
  • The role involves overseeing a department that includes 4 administrative staff and 6 field service technicians, ensuring productivity and coordination.
  • Key responsibilities include job scheduling, client portal management, and achieving invoice and KPI targets, all crucial for operational efficiency.
  • In addition to a competitive salary, the position comes with benefits such as onsite parking, healthcare coverage, and 23 days of annual leave plus bank holidays.
  • Great company with good benefits
Job Title: Service ManagerLocation: Harlow Salary: £35,000 per annum to be reviewed after a 6-month probation periodHours: 8.30-5.30 with some flexibility around these hours. This role is on site everydayBenefits: Onsite parking, healthcare coverage, 23 days annual leave plus bank holidaysJob DescriptionOur lovely client is looking for a dedicated Service Manager. You will play a pivotal role in managing and overseeing the daily operations of their busy  department. This includes supervising a team of 4 administrative staff, 6 field service technicians, and various subcontractors. Your responsibilities will encompass:  
  • Team Management: Lead and supervise 4 admin staff, 6 field service technicians, and subcontractors, ensuring effective coordination and daily productivity.
  • Job Scheduling: Ensure that all Planned Preventative Maintenance (PPM) jobs are raised, checked by Accounts, and scheduled promptly.
  • Job Allocation: Manage the allocation and processing of Brewery jobs, including Purchase Order requests, to ensure timely and accurate handling.
  • Client Portal Management: Maintain and update Client Portals to reflect current information and status.
  • Division Efficiency: Oversee the efficiency of the Freshwater Division, ensuring invoicing, quoting (if applicable), updating, and replanning are conducted effectively.
  • Invoice and KPI Targets: Achieve daily and monthly invoice targets and ensure Key Performance Indicators (KPIs) are met consistently.
  • Work Allocation: Ensure that all technicians, whether internal or subcontracted, have sufficient work on a daily basis.
  • Subcontractor Management: Keep the subcontractor spreadsheet up-to-date and manage subcontractor relationships effectively.
  • Job Logic Review: Regularly review job sites on Job Logic to determine attendance requirements and manage date reinstatements.
  • Inbox Management: Oversee the service inbox, ensuring it is managed and maintained efficiently.
  • Stock Transfer Requests: Verify that all Stock Transfer Requests are correct and timely, capturing any additions.
  • Payment Certificates: Manage monthly payment certificates from Client Portals, ensuring accurate and timely processing.
  Requirements
  • Experience: Prior supervisory experience is essential, with a proven track record in a similar role.
  • Technical Knowledge: Knowledge of Job Logic and SAP is preferable but not essential.
  • Skills: Strong verbal and written communication skills, a can-do attitude, and the ability to work effectively under pressure.
  • Attributes: Excellent organisational and time management skills with a focus on detail and accuracy.
This role is critical to the smooth operation of our department and offers an opportunity to make a significant impact. If you are a motivated and detail-oriented individual with a strong background in administration and team supervision, we encourage you to apply.We look forward to receiving your application!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.