Administrator

Location: Harlow, CM20

Salary: £26,000 - £27,000

Working Hours: Monday-Friday (8.30 - 5.30)

Job Code: JD1992

Administrator

Our client, based in Harlow, is seeking a highly motivated Administrator to provide exceptional support and contribute to their ongoing success.

If you're passionate about delivering top-tier customer service and excel at planning and organisation, this is your chance to make a real impact.

You'll be the first point of contact, resolving queries and ensuring tasks are completed to a high standard, consistently meeting client KPIs. Ideally, you’ll bring previous experience in a fast-paced customer service environment, having handled a high volume of calls.

Your excellent communication skills will be crucial, enabling you to build strong relationships and effectively negotiate and influence.

*In this role you will be required to work a Saturday morning (which will be 1 in 4) and will be paid at an additional rate but is included in the above advertised salary bracket*

If you're a proactive, customer-focused individual looking to grow within a dynamic team, we encourage you to apply.

Key Responsibilities:

• Serve as the initial point of contact, delivering consistently high-quality customer service to clients and residents.
• Maintain regular communication with engineering staff, providing detailed information on scheduled works and job sheets.
• Provide excellent administrative support, including accurate creation and processing of client work orders.
• Maintain a professional telephone manner at all times, handling inquiries calmly and escalating issues effectively.
• Ensure accurate and up-to-date maintenance of records, service systems, and in-house databases.
• Review completed works and generate invoices in accordance with contract terms.

The successful candidate will have:

• Previous experience in a customer service role in a call/contact centre environment is preferred.
• Good communication skills both written and verbal
• Strong organisational and time management skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team

Benefits:

• 28 Days Including Bank Holidays
• Free on-site parking
• Company pension scheme
• Birthday leave
• Simply Health Cash Plan (inc. Wellbeing discount)

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.