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- Hours Monday to Friday 9.00am to 5.00pm home based, but also in the office at least a couple of days a week.
- Salary circa £50,000 p.a.
- 20 days annual leave increasing with length of service (plus Bank Holidays).
- Enhanced sick pay.
- Pension contributions 4% employee and 4% employer.
- Life Assurance 4 x basic salary.
- Access to discount platform with over 800 retailers.
- Employee wellbeing hub.
- Cycle to work scheme.
- Contract: Full Time, Permanent – Hybrid.
- Developing long-term relationships with Car Auction sites and their customers.
- Liaise between customers and internal teams to ensure the timely and successful delivery of solutions according to customer needs.
- Operate as the lead point of contact for any and all matters specific to your customer.
- Build and maintain strong, long-lasting customer relationship.
- Develop a trusted advisor relationship with key accounts, stakeholders and sponsors.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics, identifying growth opportunities.
- Assist with high severity requests or issue escalations as needed.
- Provide effective communications with relevant Auction sites operation personnel regarding all aspects of the product and services.
- Provide advice and support to the internal operations team including claims, Central operations and complaints and formulate written responses.
- Maintain complete records of contacts and actions.
- Complete performance reviews with the client and feedback to the Internal Operations team.
- Ensure all KPI'S are relevant and are being worked to and company service levels are adhered to.
- Work with the Chief Operations Officer to provide detailed workflows and reports.
- Negotiate commercial decisions and settlements with relevant parties where requested.
- Extensive Knowledge of the automotive and/or insurance industry.
- Technical Qualification in Vehicle Mechanics.
- Strong negotiation skills.
- Excellent communication skills.
- Approachable Organised Resilient Methodical.
- A solution provider Knowledge & Experience.
- Proven account management or other relevant experience.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive level.
- Experience in delivering client-focused solutions based on customer needs.
- Excellent listening, negotiation and presentation skills.
- Excellent verbal and written communications skills.
