IT Support Analyst

Exciting opportunity working for a fantastic company in Harlow!!! My very good clients are seeking a IT Support Analyst.

Someone with SQL/MySQL knowledge

Willing to learn

Very good at Microsoft office

An all-rounder, who’s easy going and will go with the flow

Excellent Communication

Sound like you, okfab read on.....

As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance the business systems and processes. This role offers the opportunity to work across diverse projects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions.

Gather and analyse system performance data to drive informed decisions.

Accurately translate project requirements into system developments and implementations.

Configure and develop business systems for internal and external customers using Tesseract and other tools.

Optimize Tesseract and oversee stakeholder engagement to implement changes.

Develop and deliver process mapping, system user guides, and training materials.

Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.

Support administrative and operational teams with technical expertise.

Streamline processes within Tesseract to enhance efficiencies.

Provide IT analytical support and utilize tools like Google for investigative purposes.

Offer first-line technical support to end-users, resolving IT issues via phone, email, or in person.

Lead the implementation of new systems and applications.

Drive process efficiency by streamlining workflows and optimizing system usage.

Generate and interpret performance data to improve operational effectiveness.

Maintain KPI reports, management dashboards, and performance metrics to support the Business Support team.

Handle customer and internal staff requests with a high standard of customer service.; maintenance as required to support and resolve queries raised.

Systems

• Tesseract- Advantageous
• Compleat (Sage compatible) - Advantageous
• Stock Right Now - Advantageous
• IIS
• SQL / SSMS
• SAP Crystal Reports
• Microsoft Applications: Excel, Visual Basic, MS Access, Word, CRM Dynamics
• Operating Systems: Windows 10, Windows 11, Windows Server Systems
• Programming & Integration: PHP, MySQL, JSON, API REST technologies (advantageous)
• AI Technologies: Usage and implementation (advantageous)

To hear more get in touch and we can tell you all about it...