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Reports to - IT Manager
Department - IT
Location - Harlow, Essex
What’s this role about?
As a 2nd line support engineer, you will be responsible for the management, maintenance and performance of internal IT systems. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market leading user technical support.
This role will involve being on-site from the Harlow office and visiting various depots if and when required.
You will be supported by a wider team across including a MSP (managed service provider) and CTO.
What will I get up to day to day?
You will be responsible for delivering technical support services to our internal staff, while escalating issues requiring more senior resource to a suitable engineer/external parties.
Your everyday focus will include:
Every day is exciting, the normal daily tasks will include:
- Resolving user related tech issues.
- Ensuring there are no performance issues on the servers.
- Responding to internal support tickets.
- Ensuring documentation is kept up-to-date.
- Liaising with IT leaders and wider team to support projects
Troubleshooting a range of technical issues experienced by our staff and clients, including the following technologies:
- Clients (Windows/Mac) laptops/desktop
- Virtualization Software
- Network infrastructure (Unifi WAP’s, switches, servers and NAS)
- Office 365
- Printers and Scanners
- Logging and responding to support tickets
- Identifying and escalating higher level issues to senior engineers
- Prioritize based on urgency of task
- Being a people person, delivering support with a friendly and positive manner
Qualifications:
- Ideally looking for someone with over 2+ years of experience or equivalent.
- Good at dialogue and cooperation
- Preferred to be educated to degree level from a STEM background.
Personal characteristics:
- Want to further develop yourself in IT.
- Initiative and proactive, able to identify improvements and implement them.
- Able to work hands-on and contribute where needed.
- Work in a structured and efficient manner.
- Interest in cyber security.
In return we offer
- Private health insurance after 1 years’ employment
- Death in service benefit after 1 year’s employment
- A net contributions pension scheme (Employer 4% / Employee 5%)
- Recommend a friend policy
- Departmental incentives
- Opportunity to work with new technology and a new, exciting products.
- A company with solid growth to scale.
- Great working atmosphere with frequent social events.
Disclaimer: New Era Energy do not work with recruitment agencies. If you are a candidate interested in this position, please apply for this role directly on the job board or contact the HR department via our ’working for us’ page on the New Era Energy website.
