Engineer Scheduling Administrator – £26,000?? Location: Harlow, Essex (Hybrid – 3 Days in Office, 2 Days Work from Home)Are you a highly organised administrator with a passion for delivering excellent customer service? We’re looking for a proactive and personable Engineer Scheduling Administrator to join a fast-paced, growing business that provides essential safety services to the social housing sector.In this role, you’ll be the key point of contact for scheduling engineer appointments for electrical testing and smoke detector installations, ensuring tenants receive the vital services they need. This is a hybrid role, offering flexibility to work both in the office and from home, while being part of a supportive and collaborative team.The Role: As an Engineer Scheduling Administrator, you’ll be responsible for coordinating appointments with tenants, ensuring engineer schedules are maintained and handling administrative tasks efficiently. You’ll need to be organised, confident, and able to communicate clearly, sometimes overcoming objections to explain the importance of essential safety work.Key Responsibilities:

Scheduling appointments with social housing tenants via letters, emails, and telephone calls for electrical testing and smoke detector installations.
Updating engineer diaries with confirmed appointments and managing cancellations and rescheduling.
Communicating with tenants to explain the legal requirement of safety work in a friendly and professional manner.
Handling administrative tasks, including processing engineer paperwork to ensure accurate invoicing.
Maintaining accurate records in internal systems to track appointment details and job completions.

What We’re Looking For:We’re seeking a confident, organised administrator with strong IT skills and a proactive approach to problem-solving.The ideal candidate will have:?? Good IT skills, including experience with Microsoft Excel and scheduling software.?? Strong communication skills, both written and verbal, with the ability to handle challenging conversations with empathy.?? Excellent organisational skills to manage engineer schedules and handle appointment changes efficiently.?? Customer service experience, with a focus on problem-solving and building rapport.?? Attention to detail to ensure accurate record-keeping and invoicing.What We Offer:?? Salary: £26,000 per annum?? Hybrid Working: 3 days in the office, 2 days working from home?? Supportive Team Environment?? Opportunities for Growth and DevelopmentThis is a fantastic opportunity to join a dynamic and supportive team that makes a real difference in the lives of tenants by ensuring their homes are safe and compliant. As an Engineer Scheduling Administrator, you’ll play a vital role in keeping engineer operations running smoothly and ensuring tenants are well-informed and supported throughout the process.If you’re organised, driven, and looking to grow your career in administration, this could be the perfect role for you!Apply today to take the next step in your career and make a positive impact on people’s lives!Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

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