Our lovely client in Harlow is looking for an organised office manager to support them in their office, leading a team of 6 busy schedulers and approx.17 engineers Salary: £35,000-40,000 plus quarterly bonuses (to be discussed at interview) Hours: 8-5pm on site ( 40 hours) Monday to Friday Holiday: 20 days plus bank holidays and have your birthday off on them! About the Role:We are seeking an experienced and highly organised Office Manager to oversee the day-to-day operations of a busy scheduling office. In this role, you will be responsible for ensuring the smooth and efficient running of the office, managing administrative functions, and supporting the scheduling team. This is a fast-paced environment, requiring strong leadership, multitasking abilities, and excellent problem-solving skills. Key Responsibilities:

Oversee daily office operations to ensure efficiency and productivity.
Manage a team of 6 schedulers and administrative staff, providing leadership and support.
Develop and maintain office policies, procedures, and workflows to optimise scheduling processes.
Ensure timely and accurate scheduling of jobs, appointments, or services, coordinating with internal teams and external clients.
Monitor and manage key performance indicators (KPIs) to improve operational efficiency.
Oversee office budgets, expenses, and procurement of supplies and equipment.
Maintain compliance with company policies and industry regulations.
Act as the main point of contact for any office-related queries and escalations.
Implement and manage office systems, including scheduling software, CRM, and other administrative tools.

Key Requirements:

Proven experience in office management, administration, or a similar role in a fast-paced environment.
Strong leadership and people management skills with experience supervising teams.
Excellent organisational and multitasking abilities.
Strong problem-solving skills with the ability to work under pressure.
Experience with scheduling systems or workforce planning is highly desirable.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other office management software.
Exceptional communication and interpersonal skills
Ability to implement and improve office policies and procedures
Experience:
- Customer service: 1 year (required)
- Management: 3 years (preferred)

What We Offer:

Competitive salary and bonus incentive.
A dynamic and supportive work environment.
A chance to play a key role in the success of a thriving scheduling business

Please note that this position is subject to right to work, enhanced DBS, financial background, and DVLA checks due to working in a regulated environment and dealing with sensitive customer information.If you are a proactive and organised individual with strong leadership skills, we would love to hear from you!