Head of IT Services

About the role

The Head of IT Services is responsible for the management of all IT services for the Motability Foundation and delivery of our digital, data and technology strategy. Working in a single site environment, with a focus on Microsoft technologies, you will ensure that our business continues to operate successfully day-to-day and continues to evolve to meet future challenges.

Role Accountabilities

Network and Systems

• Oversee and direct the development of infrastructure of IT applications, networks, security and telecoms.
• Ensure we have a robust IT business continuity plan that forms part of the overall business continuity strategy.
• Oversee and direct the procurement of IT hardware, software and maintenance in line with company policy.
• Ensure that all other IT policies and procedures comply with statutory and regulatory requirements, are regularly reviewed and the required audits are in place to ensure compliance.
• Oversee all data exchange procedures with Scheme Partners and Government Agencies.
• Ensure compliance with all hardware and software licensing requirements.
• Responsible for the management of hardware and software updates ensuring that all systems remain within support and meet the on-going requirements of the business.
• Ensuring that system and data security is continuously tested for new IT viruses, be alert to new security risks and have plans in place to deal with them.

IT Strategy

• Design and implement an IT roadmap for all hardware and software in line with the overall Motability Foundation digital, data and technology strategy.
• Provide technical and professional support to the Executives in their longer-term review of IT investment strategy based on future business needs and processes.
• Provide leadership with regards to emerging IT opportunities and threats, providing recommendations to executives as and when required.
• Maintain our structured project development methodology to ensure that only relevant and supported projects are initiated.
• Ensure the successful delivery of approved IT projects against agreed timelines, deliverables, and budgets.

Partnering with the Business

• Act as a partner to the business in identifying and delivering digital, data and technology solutions to support business aims.
• Work with Senior Management, Scheme Partners and Suppliers to propose, agree and deliver an IT service to defined Service Level Agreements.

Leading the Team

• Manage, develop, and motivate the thriving internal IT team of 12.
• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Role model our values of being collaborative, respectful and evolving.

Managing our Costs

• Responsible for IT budget of c. £1.7million.
• Analyse problems, research solutions and present to the Executive Team.

Your experience

Must haves:

• Significant IT experience which includes a strong knowledge of Microsoft technologies (M365) and Networking (Lan/Wan Cisco technologies).
• Experience in IT infrastructure planning and development and managing significant capital projects and budgets.
• Possesses good knowledge of different software systems, client/service architectures and various compatibility requirements.
• Experience of managing suppliers and supplier relationships.
• Able to communicate and influence clearly and persuasively, both verbally and in writing.
• Ability to motivate and develop a diverse team.
• Maintain a broad and long-term perspective of IT developments to influence forward planning.
• Take ownership of and analyse problems, implementing practical solutions.
• Maintain organisational effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies.
• Experience working within a not for profit environment.

At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.

We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

To find out more regarding the vacancy and for the full job description, please contact our Talent Team at:

Here at Motability Foundation, we embrace and value Equity, Diversity and Inclusion which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.

We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.

We are committed to offering to interview every applicant with a disability who meets the minimum criteria for the role. Please tick the relevant box when filling out your application.