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- Answering inbound calls to take orders and handle queries
- Making outbound calls to customers to take and process orders
- Inputting sales/orders via website, email or telephone as appropriate
- Preparing and sending emails in relation to enquiries and sales calls
- Providing an exceptional ''after sales'' service assuring continuity for clients
- Building successful, long-lasting relationships with customers
- Maintaining accurate, up-to-date information on the internal database
- Exceptional written and verbal communication skills
- Being articulate, confident, enthusiastic and having excellent attention to detail
- Demonstrating the ability to generate rapport, build productive customer relationships and communicate with people at all levels
- Working well under pressure, managing a high workload & multiple deadlines simultaneously
- Thriving whilst working both autonomously and as part of a team
- Possessing first class administrative skills gained working in a varied and busy environment
- Excellent organisational and time management skills
- Strong knowledge of Microsoft Office and CRM systems
