Operations Manager - General Medical Practice

• Harrogate
• £36,000 - £40,000pa Full Time Equivalent pay (Pro-Rata’d - 36 hours per week)
• 4 days per week (7.30am - 5:30pm, Mon,Tues,Thurs,Fri)
• NHS Pension Scheme | NHS Blue light Card | Private Healthcare

Due to the nature of this role, candidates must be a UK resident residing within a commutable distance to Harrogate. Please note that we cannot offer visa sponsorship for overseas candidates.

ROLES & RESPONSIBILITIES:

• Play a key role within the leadership team to manage and resolve daily operational challenges across two sites.
• Foster a positive and collaborative work environment by helping to set the tone for the practice's culture.
• Utilise the HSBC Mentor legal advisory platform for advice/guidance regarding complex HR processes, policies, and out of remit situations where appropriate.
• Ensure prompt Patient complaint resolution by working with staff and patients effectively.
• Manage surgery timetables, staff duty rotas, holiday coverage and staff sickness or absenteeism.
• Management & ownership for all staff recruitment including personnel contracts.
• In conjunction with established team leaders, provide strategic oversight and support to staff teams (Administration, Reception, Nursing & Pharmacy).
• Work with external agencies/services (GP Registrars, Physiotherapists, Social prescribers, Mental Health Practitioners) ensuring ongoing support and effective integration with the practice.
• Manage staff performance, support individual development, and promote team cohesion to ensure a motivated and high-performing workforce.
• Maintain and manage staff training records and lead the implementation of new training programs.
• Lead the management of Health & Safety protocols, ensuring adherence to best practices and regulatory standards, including in the areas of CQC (Care Quality Commission) and compliance to NHS regulations.
• In conjunction with external providers ensure that all IT (PC'), Phones, Copiers and other technical systems are working effectively to ensure the smooth running of the practice.

SKILLS & EXPERIENCE:

• Demonstrable experience in leading, managing and motivating staff across different teams.
• Strong skills in handling conflict and resolving problems.
• Excellent verbal and written communication abilities with strong interpersonal skills.
• Proficient in Microsoft Suite and working knowledge of internal management systems.
• Strong planning, multitasking and organisational abilities.
• Prior experience in General Medical Practice is not essential.
• Knowledge of healthcare compliance frameworks is beneficial.
• UK resident with unrestricted right to work in the UK.

OUR CLIENT:

We are partnered with a very well established NHS Doctors’ Practice who operate across two sites in Harrogate. Lead by a supportive and experienced team of professionals, the practice ensures continuity of care for individuals and families; their service offering include general medical consultations, health screenings, vaccinations, and chronic condition management.

If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Janet McGlaughlin or Alice McGlaughlin.

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.