Hire Administrator working for a well – established employer in Harrogate.

Role Details:

Job Description:

Reporting into the Hire Team Leader and working as part of a team, key duties of the Hire Administrator include:

Take incoming hire calls, (roughly 25/day to the team) and service the hire desk email inbox, (around 60/day to the team). Communication is largely email based, around 90% email.
Provide first line contact for customers, current and new.
Quote prices and take orders for hire of equipment and process through to completion.
Plan delivery and collection of orders in accordance with customer requirements.
Process all orders to IT systems and paperwork relating to hires, off-hires and inter-depot transfers.
Ensure that all equipment hired to customers has been properly tested in accordance with company procedures.
Liaise with the depot teams to ensure equipment is available for hire.
Maintain knowledge of the division’s equipment for hire and sale.
Respond to customer requests and queries in a timely and professional manner.

Hire Administrator Specification:

The ideal Hire Administrator will ideally:

Have experience in a hire coordinator position, (this specific experience is not essential). Essential experience includes administration and customer service.
Be customer service orientated and passionate about delivering a first-class service.
Have strong accuracy and attention to detail.
Be computer literate in Microsoft Excel, Word, Outlook and be quick at picking up in-house systems and procedures.
Be able to work as part of a small team in a large open plan office.
Come from a busy and fast-paced environment.
Be able to prioritise their own workload and multi – task.
Be able to problem solve.

Full training provided.

Own transport highly beneficial due to the location of client.

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Hire Administrator

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