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Role: Junior ICT Consultant
Location: Harrow
Salary: £20,000 - £25,000
Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.
Our client are looking for an enthusiastic and motivated person who has a real flair for technology mixed with a passion of providing exemplary service to our customers.
You will facilitate communication between your schools and the company, keep up to date with what services they can offer, and manage the accounts of your customers.
You will be confident and competent in maintaining school computer equipment, install new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have knowledge of common user applications and good experience of using Microsoft Office365. The ideal candidate will have at least 1-2 years' experience in working in a previous ICT Technician/1st Line support role preferably in the education sector although not essential.
You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
Responsibilities:
- To work effectively as part of a team
- Respond to requests for ICT support in accordance with Help Desk procedures and priorities.
- Assist in the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
- Assist in a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)
- To provide effective communication to school staff and work colleagues
- To identify and pass on sales opportunities
The role is offered on a full-time basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
