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Job Title: Assistant Development Manager
Salary: Up to £32,000 per annum
Location: Harrow
Working Hours: Monday - Friday (9:00am - 17:00pm)
Profile:
- Demonstrating values in all aspects of your work and communication, to naturally develop strong relationships and enhance work quality.
- Working in close conjunction and cooperation with resident committees or associations and proactively coming up with solutions to any issues that may arise.
- Supporting the development manager to build and maintain a community atmosphere on site.
- The Assistant Development Manager reports directly into the Development Manager
About You
You will have experience working in a similar role in a fast paced and demanding environment. You will be highly organised with a good all-round understanding of building maintenance, staff management and health & safety compliance. You will be motivated, driven and a quick thinker who can easily build good relationships with a wide range of people. You will use your expertise to come up with innovative solutions.
Main Responsibilities
- Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
- Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
- Assisting with the drafting, control and reporting of the service charge budget and expenditure for the development.
- In conjunction with the development manager, participating in all customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
- Effective liaison with customers daily, attending to any issues and enquires and ensuring matters are resolved.
- Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
- Support with the monitoring and supervision of contractors, carrying out works on and around the development.
- Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
- To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
- Carry out regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Ideal Candidate
- Customer service
- Administrative experience
- Residential experience
If this would be something of interest, please apply with your CV and Abbie will be in touch
