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- Delivering the repairs, void, and M&E contracts in line with the contract brief, ensuring value for money and compliance with statutory requirements.
- Logging and managing repair-related service concerns, distinguishing between service failures and service requests, and resolving all issues at the first point of contact.
- Participating in the Housing MOT process, running reports, and informing tenants of their liability or responsibilities. Coordinating weekly recharge reports, managing enquiries from tenants, and liaising with colleagues in Resident Services to initiate recovery of money due.
- Validating surveys, updating management information systems, and raising repair orders accurately on the correct priority to get it right the first time and avoid repeat or follow-up visits and repairs. Keeping customers updated as required.
- Excellent written and verbal communication skills, with the ability to communicate with a wide range of individuals and provide advice to residents from vulnerable groups.
- Detailed knowledge of the landlord's statutory repair obligations, the repairs charter, and the distinctions between responsive repairs, cyclical maintenance, and improvement programmes.
- Good understanding of building repairs and the importance of cyclical maintenance.
