- Support the Pension Team Leader in delivering an effective and efficient pension service for current and deferred members and pensioners of the LGPS, TPS, and NHS pension schemes.
- Ensure the accurate and timely delivery of the monthly pension payroll.
- Maintain an overview of the workload distributed across the team of Pension Officers and ensure the delivery of high-quality, consistent advice and service standards.
- Identify and pursue continuous improvement opportunities.
- Effectively manage the team of Pension Officers to deliver a quality and customer-focused service.
- Knowledge of European and British pension laws, Finance Act 2004, and HMRC 2006 legislation.
- Understand local authority pay conditions and pension laws.
- Performance management and pensions administration experience.
- Professional handling of clients in difficult situations, knowing when to escalate.
- Experience in developing service/training plans and personal development cycles for staff.
- Experience working for the Local Government Pension Scheme for a few years.