Account Manager

Job Title: Account Manager        Hybrid with 3 days office and 2 from home 

£28k- £32k with Uncapped Commision 

Department: Sales

Direct Report to: Head of Sales

Scope of Role: Account management / New business / Field 9 (Some client visits so must drive and have a car ).

Identify and nurture new business opportunities through e-mails, cold calling and networking

You are expected to nurture existing clients, develop relationships, and provide excellent customer service.

Always ensuring client satisfaction

Develop and maintain a good working relationship with the team

Operating Hours:

37.5 hours per week

Flexibility is required at times; however, you will normally be required to work the following hours:

• Monday - Friday: 9:00am - 17:30pm

Responsibilities:

Develop open and effective channels of communication with each Client and building strong working relationships

Communicate professionally, courteously, and effectively with Clients by telephone, email, letter and face-to-face

Provide every client with an excellent service from start to finish

Understand the needs of our clients and be able to respond effectively with a solution

Research and identify new business opportunities - including new markets, growth areas or new ways of reaching existing markets - using the internet, in-house CRM, external lead generation, databases, and networking events

Hold regular client review meetings by phone, Microsoft Teams, and face-to-face to ensure client satisfaction and excellent delivery of service

Provide regular performance reports and analyse results by monitoring KPIs with the aim of looking for ways to enhance our performance

Investigate and resolve any Client issues

Attend existing client meetings to deliver presentations and discuss performance

Encourage revenue growth by ensuring Clients keep using our service and keep them informed about other services

Improve Clients service procedures, policies, and standards for the organisation

Arrange and book Client meetings including travel arrangements

Attend seminars, conferences, and events where appropriate

Ensure the CRM and case management software is continuously kept up to date

Keep abreast of trends and changes in the credit industry

Control and manage your workload effectively and efficiently and follow company processes

Establish and manage sales pipeline, ensure a steady stream of opportunities across potential and existing clients, in various stages of development

Remain flexible and committed within a fast-paced environment demonstrating an ability to handle multiple tasks with a proactive approach

Play a key role in driving continuous improvements within the team and company

Adhere to the rules and policies set out by the company and its regulators

Any ad-hoc duties required as instructed by Management

Required Knowledge and Experience:

Education

• Good level of general education to GCSE’s or GNVQ/NVQ qualification or equivalent

Business Experience

• Strong customer service and sales background
• Excellent interpersonal skills
• Excellent business intelligence and business acumen
• Experience within the debt recovery industry would be adventurous
• Highly organised with excellent attention to detail and the ability to adhere to strict deadlines
• Awareness of the importance of confidentiality, information security and data protection.
• Excellent written and verbal communication skills

Core Competencies

• A proven track record of account management and prospecting new accounts
• You must be IT literate with experience of using Word and Excel
• Highly developed communication skills and ability build strong relationships with clients
• Ability to prioritise workload, to be organised and efficient
• Capable of working methodically and meticulously
• Conscientious approach with attention to detail and accuracy
• Ability to deliver sales pitches and presentations to an audience
• Self-motivated and able to maintain deadlines
• Flexible approach with the capability to adapt to change, new practices and cope under pressure
• Ability to flourish with minimal guidance and be proactive
• Able to integrate within a team and able to work on your own initiative
• Treat your colleagues, clients and their customers and third parties with respect
• Friendly and helpful approach
• Good timekeeping
• Keep business matters strictly confidential
• Quick learner
• Ability to deliver results and meet company expectations
• Ability to work in a non-discriminatory manner, in accordance with the Company’s Equal Opportunities Policy.

Values and Behaviours

Positive mindset

with continuous improvement

Open and transparent style

Flexible and adaptableAttention to detailTeam player

We promote an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job.