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- Oversee the allocation of emergency, temporary accommodation, and private rented housing to homeless households, ensuring the Council's interim and final homelessness duties are met.
- Respond promptly, courteously, clearly, and helpfully to basic housing needs enquiries received in person, in writing, by telephone, or by email, within the target response times. Accurately record and refer enquiries requiring follow-up action.
- Ensure all notifications regarding emergency accommodation bookings are recorded in the Calendar. Handle each booking promptly and efficiently, requesting key information from Booking officers, such as the number of household members, disability information, and any other special requirements.
- Accurately complete and update all necessary paperwork, providing copies to clients either in person or via email.
- Experience handling day-to-day interactions with the public via telephone and face-to-face in a customer-oriented environment.
- Experience inputting and retrieving data from computer systems.
- Proficient in using IT systems and maintaining accurate records (including Microsoft Office and other systems).
- Effective numeracy skills, including the ability to compile and understand statistics and financial information, maintain monitoring systems, and present data.
- Ability to write clear, accurate, and concise letters and file notes.
- Strong organisational skills, with the ability to prioritise work and respond flexibly to demands and deadlines.
- Capable of explaining housing policies to clients and handling stressful situations with tact, sensitivity, and confidence.
