- Monitor and manage rent accounts to ensure timely payments.
- Provide support and advice to residents regarding rent arrears.
- Work collaboratively with internal teams and external agencies to resolve complex cases.
- Prepare and present reports on income collection performance.
- Promote financial inclusion and offer assistance to residents to maintain their tenancies.
- Experience in income collection or housing management is preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using housing management systems and software.
- Excellent organizational and time management skills.
- Knowledge of welfare benefits