Senior Housing Benefit Officer

Senior Housing Benefits Officer needed in North London Paying  £18.21 per hr ref 012599

Full time hours on a temporary basis

Managing a team focused on complex financial assessments, recovering overpaid benefits, and fraud prevention. Key responsibilities include:

• Managing operational performance of the Financial Assessment services team

• Conducting quality checks and analysis to improve training and business practices

• Prioritizing and managing team workload, setting performance objectives, and taking remedial actions

• Collaborating with other Corporate Finance teams and managers for appropriate prioritization

• Reviewing and recommending changes to legislation and policies

• Transferring knowledge and skills to new and existing staff

• Working with internal and external partners to meet delivery and performance targets

• Implementing process changes as required by DWP business technical issues

• Handling complex enquiries from MPs, elected members, and claimants

• Maintaining up-to-date knowledge of relevant regulations and guidance

• Undertaking full assessments and home visits for complex cases

• Supervising overpayment staff and ensuring effective overpayment collection

• Supporting and supervising the Joint Team, attending surgeries, and contributing to campaigns

• Preparing and attending assessment appeals and representing the client in court

• Referring suspected fraud claims for investigation

If you are interested in the role, please email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared