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- Actively contribute to the growth and development of the Financial Assessment Monitoring Team by fully utilising the capabilities of Dynamics and Mosaic applications to ensure all assessed financial contributions are accurately raised and recovered, thereby maximising the Council's income and minimising write-offs.
- Provide ongoing support to the Financial Assessment Monitoring Teams and Social Work Teams in relation to the placement of citizens in Residential Care.
- Oversee the collection of payments for Residential stays from Purchase Orders (POs) raised, while serving as the primary liaison between the Financial Assessment Monitoring Team, care homes, and residents.
- Handle reconciliation, suspense accounts, and other banking tasks, alongside managing Sundry Debts quality checks, training, procedural development, and relevant control functions.
- Generate and deliver reports as required to support operational activities.
- Knowledge of debt management, recovery legislation, welfare benefits, social care, and Council debts.
- Proficiency in Dynamics, Microsoft Office (Excel, Access), and Performance Business Reports.
- Familiarity with office systems, policies, and security protocols.
- Strong relationship-building skills with internal and external partners.
- Ability to manage workloads and adapt to changing priorities.
- Data analysis skills with the ability to recommend actions.
- Experience with computerized accounts systems for revenue records and recovery procedures.
- Effective collaboration and communication with a range of stakeholders.
- Time management skills to meet performance targets.
