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What's on offer:
- 26,000 per annum, plus industry leading benefits!
- 8am to 4pm Monday to Friday
- Permanent contract
My client is a global manufacturing company based in the Hartlepool area who are looking to expand their team on a permanent basis.
Key Responsibilities
- Receive and enter customer orders onto the MRP system
- Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.
- Keep client proactively informed about the status and progress of orders and take appropriate action to maximize punctuality and prevent delays
- Handle all order amendments, whether requested by the customer or company, and communicate status to all parties involved.
- Work with Planning & Sales to determine inventory management plans for customers.
- Respond and assist on all supply chain related issues
- Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly.
- Effectively escalate issues to Supervisor and/or Senior Manager where appropriate.
- Maintain customer records and master data. Ensure its accuracy on a consistent basis.
- Identify and pro-actively manage your training needs
- Provide effective cover to co-workers who are on holiday or on sickness leave.
Job Types: Full-time, Permanent
Pay: Up to 26,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
