Customer Service Coordinator

Baltic Recruitment are delighted to be supporting our market leading manufacturing client with their search for a Customer Service Coordinator.

Overall Purpose:

• You will be working with and supporting the External Sales Team and internal Operations Teams on account management, improvement and control.
• You will need to be able to work as part of a team, applying your co-ordination skills flexibly across a range of departments.
• To achieve the highest degree of customer retention and levels of customer satisfaction from order to delivery.

Key Duties:

• Inputting and progressing orders through to delivery.
• Stock Control within customer agreements.
• Control of customers capacity reservations.
• Achieving target account OTIF.
• Agreeing despatch and loading details with relevant departments.
• Creating and gaining approval of artwork using an in-house IT system.
• Monitor stock in internal warehouse and arranging replenishment stock.
• Liaising with external account managers in SSS tandems on account plans including new business, aged stock, new artwork, general account improvements.
• Reporting data for analysis.
• Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance.
• Manage accounts assigned with the aim of maximising their sales volume and profitability.
• Maintain (update and cleanse) the Group's Management Systems relating to the sales and commercial activity (SSS, GPT, SDS).
• To attend and contribute to customers review meetings as required (note these maybe at the customer sites).
• Participate proactively in the problem-solving process when analysing customer's claims and disputes related to Service issues/nonconformities.
• Participate in the definition and be responsible of the implementation of working instructions aimed to improve the efficiency of the customer service team.
• To work with internal and external management team to drive and improve customer satisfaction.

Key Requirements:

• The ability to communicate effectively both verbally and written/
• PC Skills: Excel - good, Word - Good, Experience of using a sales system previously would be advantageous.
• Self-motivated and committed with proven organisation and time management skills.
• Excellent attention to detail.
• A flexible and adaptable attitude.
• Able to work under pressure in order to meet tight deadlines.
• Team orientated.
• Previous experience of working in a customer service/account management/sales environment.
• SAP knowledge would be advantageous.

The Package:

• £26,740 per annum.
• 8:30AM to 4:30PM Monday to Friday.
• Pension - auto enrolment 4.5% contribution from the company, 4.5% from employee.
• Life assurance (death in service) - 4 x basic salary
• Holidays -April - March 25 days, Statutory bank holidays.