Operations Assistant

Our client, A specialist water treatment company within the UK are looking to hire an exceptionally experienced Operations Assistant to join their team based in Hartlepool

The successful candidate will have a minimum of 5 years’ experience in Operations/administration based roles as well as being a good communicator adept with both computer, and problem-solving skills.

Hours: 08.30 to 17.00 Monday to Friday

Main Responsibilities of this role would include:

1. Manage the day-to-day diary of the engineers, book appointments directly with our clients and ensure the work is logistically efficient.
2. Inform engineers of their day-to-day diary two weeks in advance and populate in their tablets.
3. Make all hotel bookings ensuring cost effective.
4. Reschedule appointments as required liaising with both engineers and clients.
5. Answers phones and direct calls
6. Record information in the CRM system and work with the company bespoke Safewater system.
7. Maintain up to date records of engineers completed tasks and provide engineers with updated list ahead of site visit.
8. Update client spreadsheets with live information regarding access and no access visits.
9. Maintain customer confidence and protect operations by strict confidentiality.
10. Review approvals in the Safewater system daily and be familiar with control levels and need to ensure any deviation are recorded and reported.
11. Administrative set of tasks to ensure engineers work runs smoothly. 
12. Complete tasks as identified by the Account Manager, supporting various projects.

The Ideal candidate must have:

1. Knowledge of geography/logistics for national travel of engineers
2. Excellent organisational and time management skills
3. Ability to be proactive, and handle uncertainty.
4. Excellent verbal and written communication skills.
5. Proficient in Word, Excel, Outlook, and Microsoft Office
6. Experience of CRM system and other management systems.
7. Proven ability to juggle multiple jobs/tasks at a time, while maintaining sharp attention to detail
8. Ability to understand client requirements.
9. Ability to build rapport and collaborate with others within the company and externally.
10. Keeping stakeholders informed of project timelines and deadlines.
11. Ability to learn quickly and work under pressure in a fast-paced environment.
12. Good working ethics and ability to treat documents with confidentiality.
13. Ability to work effectively within a team setting