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Techunite Ltd are recruiting for a customer focussed individual who wants to expand and grow their career with an IT company. Working closely with the MD and the Technical Services Manager you will play a pivotal part in delivering customer satisfaction, retention and growth.
Internal training can be provided for the right indiviual.
Key experience and skills considered:
- A customer centric outlook with a passion for account coordination/management and relationship building
- Consultative approach to solving client challenges and uncovering opportunities
- Excellent communication and organizational skills
- Ambitious and self motivated
Key Responsibilities:
- Build and maintain strong customer relationships and oversee the smooth delivery of services - customer retention, renewing contracts and upgrades
- Respond to customer enquiries about additional services needed to meet customer needs - upselling and cross-selling
- Client engagement
- Reconcile billing against usage, handle basic invoice and order queries and ensure all services align with customer expectations
Perks and Benefits:
- Hybrid working after 6 months
- Pension
- Beverage allowance
- Personal tech budget
- Paid sick days and Christmas bonus
- Join a supportive and inclusive team where you can be your authentic self
