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Key Responsibilities:
- Provide outstanding customer service by responding to enquiries, concerns, and issues in a professional and timely manner
- Assist customers with product or service information, order processing, and troubleshooting
- Handle complaints and resolve issues efficiently, ensuring satisfaction
- Work collaboratively with other team members to ensure customer needs are met
- Continuously improve knowledge of products, services, and company policies to offer the best customer support
- Follow up with customers to ensure their needs have been met and maintain strong relationships
- Ensure all customer interactions adhere to company standards and policies
- Previous experience in a customer service role is preferred but not essential
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and a proactive approach to resolving customer concerns
- Ability to work in a fast-paced environment and handle multiple inquiries simultaneously
- Friendly and professional demeanour with a passion for helping customers
- Strong attention to detail and accuracy in handling customer information
- Proficiency in using customer service software, email, and phone systems
- A positive and team-oriented attitude
If you are dedicated to delivering exceptional service and have a strong passion for customer care, we would love to hear from you. Please submit your CV or contact us for more information about this role.
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click herefor further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
