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Our client is based in Hastings and due to their continual growth, we are delighted to be recruiting for a customer service administrator to join their team.
Main Duties
- Monitoring orders and orders enquires inboxes.
- Dealing with new orders, print orders and check the details, dates and pricing.
- Sending order confirmation to customers and process the order on SAP.
- Booking orders in with the delivery depot and upload to the portal.
- Checking for any changes and update the systems and the relevant people.
- Answering and diverting phone calls.
- Answering door buzzer and informing the appropriate people of the visitor.
- Dealing with daily haulier paperwork and uploads.
- Dealing with customers order update sheets and record any failures or amendments that have been made.
- Assists with customer meetings to highlight any issues and shortages etc.
- Service level reports to be completed.
- Processing of shortages - updating shortage sheet and advising the customer.
- Monitoring and processing of enquiries via inbox for any queries.
- Responsible for taking daily morning meeting notes.
- Deal with customer requests.
- Uploading invoice and run the orders report on SAP. Filter for the day being uploaded, removing any cancelled orders.
- Check all orders for the day have been delivered by the haulier successfully and check PODs to ensure all quantities are correct to what has been dispatched.
- Deal with delivery discrepancies and price checks.
- Check SAP to confirm what has been dispatch for this delivery.
- To assist with monitoring of the credit control log for top customers.
- Check weekly and 2 weekly of all invoices due for payment within a monthly basis.
- Compare the invoice value to the PO value to highlight any discrepancies. If a discrepancy is flagged to investigate with the finance team to resolve before payment becomes due.
- POD Daily Checks - Review and email all PODs to customer daily.
Qualifications and Skills
- Good telephone manner
- Quick to pick up systems - Quick Books, SAP and customer interface systems
- Good computer Skills
- Good multitasking Skills
- Order processing
- Customer booking systems for transport
- Invoices
- General office work
Working Hours
- 40 hours per week
- Monday to Friday
- 08:00 - 17:00 with an hour break unpaid (8 hours total)
We will try to respond to reply to all applicants. If, however you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited
