Customer Service Advisor

My client is looking for a dynamic and innovative candidate to join their rapidly growing company.

This is a fantastic opportunity for those with previous experience as a Customer Services Advisor or a similar role who can work well within a team and on their own initiative. This role is permanent, working 37.5 hours per week, however, part-time arrangements may be considered for the right candidate

The Role: Customer Service Advisor

The Hours: Monday - Friday 09:00 - 17:30

Location: Hastings

Salary: £24,000- £25,000

Job role

• Build and maintain trusting and valued relationships with our customers, colleagues and all operational areas.
• Increase sales opportunities for the Company.
• Arrange / co-ordinate, through liaison with the internal distribution network, agreed delivery schedules to provide for the timely supply of requested goods or services to meet demand.
• Provide a positive call answer enquiry service.
• Input orders, providing an accurate order progressing service.
• Set up and maintain electronic and manual customer records

Candidate requirements:

• Previous experience in a similar role providing excellent customer service.

• Experience in communicating and responding to customer queries via the telephone and email.
• Positive attitude and motivation and have good attention to detail.
• A confident and pleasant telephone manner
• Computer literacy skills
• Previous experience working in a team environment.

Benefits

In addition to the competitive base salary and uncapped bonus potential, we offer the following benefits:

• 25 days holiday per year + your birthday off + bank holidays
• The company matches pension contribution up to 10%
• Discretionary Company bonus scheme