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Customer Service ExecutiveLocation: HatfieldSalary: £24,000 per annumJob Type: PermanentHours: Monday - Friday, 8:30am - 5pmCustomer Service Executive – About our client:Our client is seeking a proactive and detail-oriented Customer Service Executive to manage customer accounts, ensure seamless order processing, and provide exceptional client support. This role is ideal for a highly organised individual with strong communication skills and a passion for delivering excellent service.Customer Service Executive – Benefits:
- 25 days holiday, plus bank holidays
- Wellbeing services
- Employer pension
- Training & development opportunities
Customer Service Executive – Responsibilities:
- Process customer instructions accurately, ensuring timely despatch.
- Communicate effectively with clients, suppliers, internal teams, and operations to maintain service standards.
- Provide expert guidance on distribution processes.
- Manage a shared inbox, prioritising and escalating emails as needed.
- Handle administrative tasks, including charge notes, collections, and delivery issue resolution.
- Use in-house systems for warehouse management, shipping, and workflow tracking.
Customer Service Executive – Skills & Experience:
- Strong attention to detail and organisational skills.
- Excellent verbal and written communication.
- Solid administrative and IT proficiency, including MS Office.
- Ability to meet deadlines and manage workload effectively.
- Customer service experience in a fast-paced environment.
- Adaptable, proactive, and a strong team player.
- GCSEs (or equivalent) in Maths and English (Grade C or above).Â
If you are interested in this role, please apply with your CV.
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