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We are looking for a dedicated Customer Service Administrator to join our client team,a well-established jewellery manufacturing company based in Hatfield.
Key Responsibilities:- Handling customer inquiries via phone, email, and online platforms
- Processing orders and managing customer accounts
- Coordinating with production and logistics teams to ensure timely deliveries
- Resolving customer complaints and issues professionally
- Maintaining accurate records and updating CRM systems
- Supporting the sales team with administrative tasks
? Previous experience in customer service or administration (preferably in retail, manufacturing, or jewellery)? Strong communication and interpersonal skills? Proficiency in Microsoft Office and CRM software? Excellent organisational skills with attention to detail? Ability to multitask and work under pressure
What We Offer:? A friendly and supportive work environment? Career growth opportunities? Competitive salary and benefits package
