Customer Support Administrator

Job Title: Customer Support Administrator  Salary: £26,000 to £28,000 per annumLocation: HatfieldContract: Permanent, full-timeHours: Monday to Friday – 7.30am to 16.30pm

COMPANY PROFILE

Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.

They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You’ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you're detail-oriented and proactive, this is the opportunity for you!

SKILLS REQUIRED

• 2+ years in Customer based roles
• Excellent communication skills over the phone and email
• Good numeracy skills
• Strong IT skills, excellent working knowledge on Excel
• Full UK licence to get to the location
• Experience within Project Coordination is desirable

RESPONSIBILITIES

• Deliver exceptional customer service and act as a brand representative.
• Manage incoming and outgoing calls, including project follow-ups.
• Oversee the entire order process, from handling inquiries to coordinating deliveries.
• Provide support to customers, sales team, and team leaders in daily operations.
• Scale floor plans, coordinate design requests, and offer product recommendations.
• Interact with suppliers to manage orders, pricing, and stock availability.
• Handle administrative tasks like processing payments, invoicing, and resolving queries.
• Maintain multiple email inboxes and compile weekly operational KPI reports for continuo

ADDITIONAL INFORMATION

• 23 days annual leave + bank holidays
• Christmas closure
• Workplace pension
• Parking on-site
• Modern offices

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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