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Customer Success Manager Location: Hatfield Hours: Monday - Friday, 07:30 AM - 4:30 PM Salary: Up to 拢45k with a 拢50k OTE Annual Leave: 25 days + Bank Holidays 聽 About the Company Our client is a leading provider in the construction industry. With a strong reputation for product quality and customer service, they are experiencing rapid growth and have ambitious plans to expand their market share significantly over the next five years. 聽 The Role My client is seeking an experienced Customer Success Manager to lead and develop the customer support team, ensuring outstanding service and operational efficiency. This is a fantastic opportunity to join a dynamic and growing company where you can make a real impact. 聽 Key Responsibilities 路Oversee daily customer support operations, ensuring high service standards 路Set and review performance targets aligned with company KPIs 路Lead, mentor, and develop a high-performing customer support team 路Manage key processes including quotations, invoicing, dispatch, and deliveries 路Handle customer inquiries and conflict resolution effectively 路Recruit, train, and onboard new team members 路Collaborate with Sales & Operations to streamline customer interactions 路Drive continuous improvement and implement best practices What We're Looking For 路2+ years' experience in a customer service leadership role 路Proven track record of managing and developing teams 路Strong leadership, communication, and organisational skills 路Proficiency in Microsoft Office (Excel, Outlook, Word) 路Experience with ERP systems and process optimisation 路聽Commercial awareness and ability to manage budgets & KPIs 路Full UK driving licence Why Apply? 路Opportunity to lead and develop a team in a fast-growing company 路A key role in driving customer service excellence and operational success 路Competitive salary and benefits package 聽 聽Interested? Apply today! Contact us at Smart10 Recruitment 聽
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.聽Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your聽data.
