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Helpdesk Support Assistant - Facilities Management
Location - Hertfordshire, AL10 9AB
Hours - Monday - Friday, 8:00am - 17:00pm, or 9:00am - 18:00pm
Combined Technical Solutions Ltd, are part of the Apleona Group. We are an equal opportunities employer who deliver facilities management services to a client base that extends across 520 UK operational sites, we employ over 1500 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us!
We’re currently looking to recruit a Helpdesk Support Assistant to provide helpdesk administration support to our South Division, including engineers, contract managers and clients. You will be the first point of contact for incoming calls and will be responsible for updating paperwork on both our system and the client’s system. In this role you will place callouts, be responsible for raising POs, chasing, and updating job reports whilst also quoting and booking any additional works.
In addition, you will liaise with the client team on a regular basis to ensure proactive support of their requirements.
As an Apleona Helpdesk Support Assistant - Facilities Management, we’re looking for:
- Good communication skills and numerology skills
- Computer literate with knowledge of Word/Excel
- Experience in a similar environment
- Good attention to details
- Experience in raising purchase orders
- Understanding of Health and Safety Legislation
- Knowledge of CAFM systems
- Experience in coordinating specialist sub-contractor visits
In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team. You will work the above hours and will have access to the following Apleona employee benefits.
- Holiday Days plus Bank Holidays
- Employee discounts via Perkbox
- Cycle to work scheme
- Access to a virtual GP
- Access to a health & wellbeing app
Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs. Don’t miss this opportunity, apply now!
This role will be working for Combined Technical Solutions Ltd, who are part of the Apleona Group.
