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IT Support Analyst - (Netsuite)
SDL Solutions Limited is seeking a Support Analyst for our client, you will provide support for all issues on Netsuite and integrated systems. Liasing with third party companies when required to deliver fixes and changes in a timely manner. Testing fixes, changes and new releases for suitability before releasing to the live environments.
Primary Responsibilities
• Promote the use of Netsuite and be the central point of contact within the company• Maintain a register of open issues / enhancement requests• Liase with partner companies to help scope, develop and deliver necessary changes• Act as first line of support for any issues raised on Netsuite or the related systems• Administer the systems setting up new users and uploading data as required to support the business• Developing reports, Dashboards and other small enhancements to drive adoption and reduce reliance on third parties• Test or coordinate user testing in Netsuite Sandbox to approve changes before implementation• Maintain awareness of Oracle Netsuite capabilities through its twice yearly upgrade program determining where upcoming features could be employed within the business.
Secondary responsibilities
• Support the Desktop support analyst by responding to general IT queries as required.• Support the Head of IT with other IT related projects as required• Ability/Willingness to travel to branches / Distribution Centers with own car or use of pool car
Knowledge and Skills
• Assertive communication skills, able to drive agenda with users or suppliers• Ideally up to two years Netsuite experience or 2+ years using a similar ERP or Supply Chain system• Good General Microsoft and Active Directory knowledge• Experience/Appreciation of branch networks, VPN, VLANs implementation• Good Excel skills for data imports and manipulation• Experience of Retail or Warehouse operations• Self-starter happy to work with minimal supervision• Able to maintain clear documentation of project progress and challenge timescales where necessary• Complimentary knowledge - Celigo, Waerlinx, Slimstock, Courier Integrations, EPOS, SQL, Sharepoint, Office365, Prima
Hours: Flexible - 8.00am - 4pm / 10am - 6pm, Hybrid - 2 days in the office. Must live within 30 miles of the office
Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Application Support, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, Netsuite, VMWare, Hyper-V, SQL, VPN, VLAN, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP
Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Tring, Amersham, Barnet, Hitchin, Stevenage, Potters Bar, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, London
IT Support Analyst - (Netsuite)
