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Our client is looking for Customer Service Advisors to work in their busy Customer Service department for a 2-3 month period. You will have excellent customer service skills and be passionate about delivering a first-class service to customers. Previous experience in a call centre / contact centre or a busy customer facing environment is essential.
Key Duties
- Delivering an exceptional level of customer service
- Use CRM system to process inbound customer contact which could be received via phone, email, customer portal, live chat etc.
- Resolving queries at first point of contact
- Data entry accuracy – customer details, recording of complaints, account changes etc.
- Processing engineer job results ensuring customer is kept up to date and account updated as required
- Listening to customers, understanding their needs and providing tailored solutions
- Undertaking some back-office administration tasks
- Managing your own daily workload
Skills and Knowledge
- Being passionate about customer service
- Ability to communicate effectively
- Have a positive can-do attitude
- Ability to work under pressure and multitask
- Strong IT skills
- Recent call centre experience is highly desirable
- Experience of working in a busy customer facing environment is desirable
