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Customer Service Coordinator - Repairs and Maintenance

Workshop Recruitment
Posted 16 hours ago, valid for 22 days
Location

Havant, Hampshire PO9, England

Salary

£12.00/hour £12 per hour (£24,960)

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Contract type

Full Time

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Sonic Summary

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  • Our client is seeking a confident candidate for an administration role in their construction services contact centre.
  • The position involves allocating responsive repair jobs, maintaining accurate records, and providing general clerical support.
  • Candidates must possess excellent organizational, administration, and communication skills, along with strong proficiency in word processing and Excel.
  • A minimum of 2 years of relevant experience is required for this role.
  • The salary for this position is £12 per hour, totaling £24,960 annually.

Our client who provides construction services is looking for a candidate who is confident completing administration, communicating with tenants, the local council to coordinate repairs and maintenance services.

Working in the contact centre, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include..

  • Allocate work in a timely manner to operatives on a daily basis.
  • Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
  • Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
  • Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
  • Any other ad hoc administrative duties as may be required from time to time.

You must have…

  • Excellent organisational/time management skills
  • Excellent administration/word processing skills
  • Demonstrate attention to detail and accuracy at all times
  • Ability to work under pressure to strict deadlines
  • Strong communication skills
  • Strong word processing and Excel skills

Working hours

Monday to Friday 8am – 5pm (40 hours per week)

Salary

£12 per hour (£24,960)

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