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Customer Service Coordinator - Repairs and Maintenance

Workshop Recruitment
Posted 13 hours ago, valid for 8 days
Location

Havant, Hampshire PO9 2TH, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

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Sonic Summary

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  • Our client, a construction services provider, is seeking a confident candidate for an administrative role in their contact centre.
  • The position involves allocating responsive repair jobs, maintaining accurate records, and liaising with various stakeholders, including tenants and the local council.
  • Candidates should possess excellent organizational, administrative, and communication skills, with a keen attention to detail.
  • The role requires strong proficiency in word processing and Excel, with the ability to work under pressure and meet strict deadlines.
  • The job offers a salary of £12 per hour, totaling £24,960 annually, and does not specify a required number of years of experience.

Our client who provides construction services is looking for a candidate who is confident completing administration, communicating with tenants, the local council to coordinate repairs and maintenance services.

Working in the contact centre, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include..

  • Allocate work in a timely manner to operatives on a daily basis.
  • Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
  • Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
  • Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering and message taking.
  • Any other ad hoc administrative duties as may be required from time to time.

You must have…

  • Excellent organisational/time management skills
  • Excellent administration/word processing skills
  • Demonstrate attention to detail and accuracy at all times
  • Ability to work under pressure to strict deadlines
  • Strong communication skills
  • Strong word processing and Excel skills

Working hours

  • Monday to Friday 8am – 5pm (40 hours per week)

Salary

  • £12 per hour (£24,960)

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