IT Support Engineer - 1st Line / 2nd Line

Ready to take your IT support skills to the next level? ????

Whether you're just getting started or you're ready to step up to more advanced technical challenges, we have the perfect opportunity for you! We’re looking for both 1st Line Support Analysts and 2nd Line Support Engineers to join a dynamic IT Managed Service Provider based in Havant.

If you're passionate about delivering excellent customer service, troubleshooting technical issues, and growing your career in IT support, this is the role for you!

What’s in it for you?

• Salary: £23,000 - £30,000 per annum, depending upon background and experience
• Location: Havant (3 days in the office, hybrid working available)
• Growth Opportunities: Whether you're starting out in 1st line support or ready to handle escalations in 2nd line, there’s room to grow across the service desk & project delivery teams.
• Team Culture: Join a collaborative environment where your contributions are valued and your growth is encouraged.
• Perks: Comprehensive benefits package including pension, private healthcare, casual Fridays, and more.

What you’ll be doing:

• Handle technical support issues for all reported IT issues, resolving tickets, providing top-tier customer service providing in-depth troubleshooting and resolution.
• Support desktop and laptop users, troubleshooting hardware and software issues.
• Assist with Microsoft 365 troubleshooting, including Exchange, SharePoint, and OneDrive.
• Manage Windows Server administration, including Active Directory, Group Policy, and DHCP/DNS.
• Troubleshoot networking issues such as Wi-Fi, VLANs, and VPNs, ensuring seamless connectivity for clients.
• Work on advanced Microsoft 365 support, including Intune, Azure resources, and Teams telephony integration

What we’re looking for:

• Experience in IT support, a knack for troubleshooting, and excellent customer service.
• Solid experience with Windows Server, networking, and Microsoft 365, plus the ability to handle more complex escalations.
• A team player with great communication skills, ready to collaborate and share knowledge.
• A passion for solving problems and delivering exceptional service to clients.

Why join us?

This is your chance to join a company that’s invested in your growth, whether you’re just starting out in 1st line support or ready to take on more responsibility as a 2nd line engineer. We provide a supportive environment, excellent benefits, and plenty of opportunities to develop your skills.

Ready to join a growing team and advance your IT career?

Send your CV to bob . bath @ mexasolutions . com and let’s chat about the next step in your journey!