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First Line Desktop IT Support Technician
Job DetailsJob Title:First Line Desktop IT Support TechnicianDepartment:ITCampus:Havant / South DownsSalary:Grade 3 Spine Point 10 - £22,507.70Contract Type:Permanent / Full TimeAbout the RoleHSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for “owning” IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible for:- Provide exceptional desktop IT support combined with excellent customer service to staff and students
- To be responsible for the maintenance and support of all College owned IT systems, and provide operational support to the IT Services Team Leader, IT Technicians, and Senior IT Technicians
- Deployment and maintenance of all software and hardware products throughout the end-user College IT estate (including, but not limited to, laptops, desktops, Apple Mac devices, tablets and smartphones)
- Identify and resolve IT issues, faults and problems throughout the IT estate
- Under the direction and supervision of senior IT personnel, provide basic server maintenance and support
- Support senior IT personnel in liaising with external commercial entities to resolve IT issues, faults and problems (including warranty returns)
- Level 2 qualification (ideally in an IT related discipline) - or equivalent experience
- Achieved or willing to work towards a relevant IT related professional qualification
- At least 2 years’ experience working in customer facing role
- Experience of having worked in a customer facing environment
- Prioritising, managing and scheduling multiple (sometimes conflicting) work flows and customer requests
- Some technical understanding of typical IT Administration/Support requirements
- Invest in Your Growth: Access a wide range of training, in-house coaching, workshops, and funding for qualifications. Opportunities for funded research, with potential international travel.
- Teaching Excellence Support: Fully funded Level 3 Award in Education & Training for new teachers. Certificate in Education or PGCE options with financial support and reduced teaching hours for experienced teachers.
- Generous Pension Plans: Benefit from either the Local Government Pension Scheme or Teachers’ Pension Scheme.
- Ample Time Off: Enjoy a generous annual leave package to maintain a healthy work-life balance.
- Exclusive Discounts: Get an NUS TOTUM card, offering discounts with hundreds of retailers.
- Community Engagement: Participate in volunteering and fundraising for local and national charities. Option to donate through the Give As You Earn (GAYE) scheme.
