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Your role will be to manage on a day-to-day basis, a team of trade operatives within a Social Housing setting to ensure that the correct repairs are undertaken safely and within the specified timescales. The ideal candidate would be from a trade background with experience in dealing with direct employees and dealing with any employee issues.
DUTIES
- Ensuring that repairs are undertaken efficiently and cost-effectively, enabling efficient use of the team and compliance with Health and safety policies.
- Holding performance meetings with team members, assisting with training and development of your team via toolbox talks, coaching etc.
- Providing technical advice, support and guidance to operatives and following escalation procedures.
- Undertaking quality assessments and providing instructions to rectify any snagging, defects and/or uncompleted works.
- Liaising with tenants regarding the scope of service provision and resolving issues/managing expectations.
- Assisting with training and development for operatives.
- Ensuring all admin work is carried out in an accurate and timely manner.
SKILLS NEEDED
- Strong technical knowledge – a trades background (carpentry, plumbing, roofing, groundworks, decorating etc)
- Excellent organisational and communication skills
- Ability to implement fully company policies and processes
- Good Excel/Outlook and General IT skills
- Good Commercial awareness and understanding of the impact of costs
- Clean, Manual, UK Driving License (essential)
- SSSTS or SMSTS Qualification
BENEFITS
- 23 days holiday + bank holidays (increasing throughout time served)
- Ability to buy or sell up to 3 days holiday per year
- Company vehicle with fuel card
- Bupa healthcare scheme
- Company pension scheme
- Discounted gym memberships
- Employee Assistance and Wellbeing Programmes
- On-site parking
- Company uniform, phone and laptop
