Triage and Research Officer

Title: Triage and Research Officer

Location: Havering

Hours: 9am-5:30pm M-F

Salary: 17.54 hour

Term: Temporary until 24/03/2025 with the possibility of extension

Are you looking for an exciting opportunity to make a real difference in improving customer experience? Our client is seeking a highly motivated and detail-oriented Triage and Research Officer to join their team. As a Triage and Research Officer, you will play a crucial role in ensuring that customer complaints and information requests are processed efficiently and effectively.

Responsibilities:

• Receive and triage written and verbal service complaints and inquiries.
• Conduct thorough and timely reviews of incoming material.
• Risk assess complaints and requests for information to prioritise urgent cases.
• Utilise statutory provisions to gather relevant information for complaints processing.
• Assist individuals making inquiries, providing guidance and referrals where needed.
• Proactively seek resolution of requests at the first point of contact.
• Create and maintain accurate complaint and enquiry records.

Requirements:

• Experience in maintaining records in a structured and systematic manner.
• Proven experience in managing customer inquiries in a complex organisation.
• Strong ability to effectively work with diverse stakeholders and levels within an organisation.
• Knowledge of legislation and statutory requirements related to complaint resolution and request for information.
• Familiarity with Freedom of Information Act 2000, Data Protection Act 2018, Environmental Information Regulations 2004, and Re-Use of Public Sector Information 2015.

If you are passionate about resolving complaints and ensuring a positive customer experience, our client wants to hear from you! Apply now to join their dedicated team as a Triage and Research Officer. Don't miss out on this fantastic opportunity.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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