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Right Now Group are currently seeking an Air Export Manager for a well-established global organisation based in Hayes. The successful candidate will be an experienced Air Export leader looking to drive the growth, manage processes adhering to CAA regulations.
Job Title: Air Export Manager
Location: Hayes
Hours: Monday-Friday
Salary: £50,000-£60,000
Key Responsibilities
- Cultivate a culture of growth and engagement within your team by implementing Active Leadership practices.
- Ensure the retention and expansion of key accounts in the region, identifying opportunities to add value for customers.
- Lead customer review sessions, pinpointing areas for improvement and collaborating on continuous improvement initiatives that align with KPIs.
- Build and sustain strong customer relationships internally and externally to secure business retention and explore growth opportunities.
- Oversee seamless on-boarding and successful integration of new key accounts, benefiting both the customer and the company.
- Represent the company in presentations for existing and potential clients, demonstrating value propositions and fostering partnerships.
- Engage in industry forums as appropriate to represent and promote our organisation.
- Oversee compliance with Customs and regulatory requirements, including CAA, ensuring all documentation is accurate and procedures are followed.
- Maximise gross profit by selecting optimal service options.
- Coordinate with carriers and handling agents to resolve exceptions and discrepancies swiftly and effectively.
- Manage and track Key Performance Indicators, ensuring targets are met
- Actively contribute to the improvement program.
- Facilitate weekly team briefings and ensure completion of all required training.
Key Skills
- Previous leadership experience within the freight forwarding
- Ability to lead from the front, driving continuous improvement
- Confident within Aviation Security
- We will need to be able to complete Pre-employment checks. This will include a 5 year check able employment / education history, DBS check (criminal record check).
