Junior Customer Service Executive

Junior Customer Service Executive

26-28k

Hayes

Are you someone who is passionate about delivering great customer service?

Do you have at least a 6 months commercial office experience and are now looking for your next career move- somewhere where you can join a positive and upbeat team and a company who will train you and develop on your existing skills.

My client (who offer a tasty product line) are now seeking a bright and driven person to join their customer team.

This is tight knit department- somewhere where team work definitely makes the dream work!!

The position will involve liaising with B2B customers, order processing, managing logistical and delivery issues.

Training will be given where needed and prospects for further development are good.

Responsibilities

• Process all sales orders and related activities
  • Input into ERP system
  • Pre-and post-sales orders administration, including issuing relevant documentation
  • Liaise with relevant departments to ensure customer’s expectations are fulfilled
  • Monitoring updated delivery dates against customers’ requirements ensuring the Company meets the requirements deadlines
• Communication with customers
  • Quotations, acknowledging orders, updating on the progress of the orders
  • Following up any queries or concerns that a client may have regarding their orders
  • Investigating & replying to customer's complains related to damages, late deliveries or any other logistic issues
  • Arranging returns and processing any customer complaints

• Logistics administration
  • Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled
  • Liaise with external carriers and schedule deliveries effectively
  • Prepare and complete shipping manifests and other logistics documentation
  • Trouble shoot day to day issues regarding customers deliveries
  • Monitor and measure service levels using client and supplier information

Skills Needed

• Some commercial office experience- either from customer service, logistics or similar
• Strong work ethic
• True team player
• Ability to learn quickly and want to develop your career

Is this a great opportunity for you?  Apply today!

Not quite what you’re looking for?  Recommend a friend you know and receive a £100 voucher upon their successful placement. 

*Please note to be entitled to the voucher the recommended candidate must successfully complete their probationary period with their new employer.

What You Need to Do Now:
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