Technical Support Engineer L1

Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Technical Support Engineer Level 1. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This will be working full time, 5 days in office at Hayes, Heathrow.

Starting salary from 28k plus benefits

About the role

• Reporting to the Engineering Manager, the Jobholder will be responsible for the provision of technical engineering specialist expertise, including advice and support for the production facility at LTLGS through the provision of work instructions, tooling and facilities definition and other technical documentation.
• The Job holder will also support the development of new production processes and new product introduction projects required to maintain the company's competitive position. The job holder will also provide configuration support to the production process

Duties and Responsibilities

• To support the repair and overhaul of Aircraft components in accordance with company procedures and in compliance with applicable airworthiness regulations.
• To provide support to Operations in accordance with standard practices and procedures derived from approved sources (Original Equipment Manufacturers data). This will include the development of new processes and procedures.
• To ensure that published work is in accordance with relevant authority requirements, safety information and manufacturer's data, ensuring data is up to date and technically competent.
• Where required to seek and gain approval for deviations from published data, and ensuring that these deviations are processed using procedures, to gain both internal and external (OEM approval as required.
• To provide technical support to Operations - including but not limited to Missing and Damage reports, Tooling Information sheets and Equipment Work Instructions, Process Specification Review, Technical reports, and if needed CAD designs.
• To assist in technical investigations - either for new product and process capabilities, 'Escapes', or Quality investigations order to analyse, recommend and introduce actions improvements as necessary.
• To assist in the development of new capabilities within the company, through identification and provision of correct tooling, equipment, processes, and support training and spares processes support new capabilities as required
• To assist in the development of new processes in NDT, Machine Shop, Metal treatment, Paint removal, Painting, and the LTLGS Plating shop as requested.
• To facilitate the creation and amendment of Master Task List on the company control system (SAP), and Master Pasts List (tree) data ensuring that these are created in accordance with relevant OEM publications. Production information includes Bill of Materials, Bush piece part drawings, Picture sheets, Job cards and technical reports - all of which support the Operations process.
• All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures.

Education and Qualifications

• Ideally Degree Qualified (BEng), in Engineering based displace (Aeronautical/Aerospace/Mechanical Engineering)
• Higher National Diploma or equivalent or relevant industry experience will also be considered.
• Training in Lean manufacturing, Continuous improvement, and Statistical Process Control would be beneficial.
• An additional language (German / French) could be useful.

Experience and Knowledge

• The candidate shall have Manufacturing Industry experience - ideally from the Aircraft / MRO environment, working with OEM Data and technically supporting a Production environment though the provision of technical documents / work instructions etc.
• Ability to read engineering drawings and basic metrology skills.
• Ability to understand the mechanical aspects of manufacturing processes.
• Experience of working with production control packages (MRP / ERP / SAP etc.).
• Experience and working knowledge of LTLGS manufacturing technologies (Machines Shop / NDT / Plating / Assembly etc).
• Proficient in the use of Microsoft Packages (Advance Excel functions / Visual Basic is beneficial).
• Experience of working within a 3D CAD system (Ideally Solid Works), with both modelling and drafting experience. Experience of simulation (FEA) and kinematics (movement) would be ideal.
• Knowledge of Project Management methodologies.
• Ideally have some knowledge of the aircraft industry airworthiness system (EASA 145 / CAMO / Part M and wider industry FAA / ICAO etc).

Personal Qualities

• The role requires the ability to distil technical information and present to both a technical and non-technical audience
• The role requires interaction with both office and production employees, so candidate must be open to meeting new people and comfortable to communicate with both the Production and Management layers.
• The role may involve customer and OEM interaction and customer meetings. Therefore the candidate shall be business presentable and comfortable dealing with customers - either via email or face to face.
• The candidate shall have good written and oral communication skills, with an ability to communicate effectively to all levels of an organisation.
• The ideal candidate is a highly Innovative, analytical, decisive, multi-tasked, and goal oriented individual, who will be required to meet tight deadlines, respond to a changing environment, being flexible with managing time and resources.

Working Conditions

• The job requires the person to be flexible in terms of working schedule (both on and off site) but based on the needs of the business.
• The role is office based, however with a requirement for day-to-day support to the company shop floor, including a plating shop. There will be time spent within this area and therefore the employee will be exposed to toxic and corrosive chemicals and heavy lifting equipment.

Additional Requirements

• Candidate must have the right to live and work in the UK unrestricted
• Mandatory Training will be required

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.