- Support processes, services and market conforming to attract station and transhipment business through the gateways working in conjunction with the wider product team for Special Shipments and non-General Cargo products.
- Preferred in depth knowledge of special products and develops new solutions and services proactively to drive business growth.
- Support station/commercial teams with customer meetings and bespoke solution design.
- Support positive change utilising First Choice methodologies.
- Support to airfreight teams on processes and data management.
- Proactively communicate UK outbound market updates to the airfreight/commercial teams.
- Responsible for ‘Special shipments’ and non-General Cargo ‘special product’ procurement activities for the business.Â
- Support market leading procurement through close partnership and negotiation with the carriers across the team for contracted tariff business and special spot business.
- Manages allocations for regular ‘special’ movementsÂ
- Works hand in hand with all station pricing teamsÂ
- Sets up customer or quote specificÂ
- Ensure customers are profitable using data and tools to ensure consol profitability levels
- Uses data to monitor carrier OTP and right first time billing and manages performance with the carriers.
- Close liaison with the GSMs to ensure transition of planning from theoretical/data/commercials into physical execution and planning.Â
- Take part in regular PD sessions
- Be an active member of the Air Product Team working with all operations teams as necessary.
- Build and maintain effective relationships with all airfreight product and operations teams and managers.
- Fosters close (team) working relationship with ACC, Gateway and RDM/IBDM.
- Build and maintain effective relationships with carrier partners
- Support training, data and guidance to the wider product organisation
- Team player both locally and UK wide