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- Outstanding customer services skills with Warranty experience
- Excellent opportunity for growth & Development
- Deliver outstanding customer service by addressing and resolving issues efficiently.
- Manage warranty concerns for both consumers and retailers, ensuring effective and timely solutions.
- Handle service requests, including the arrangement of service visits, sending replacement parts, and processing manual orders.
- Maintain accurate records in D365 and ensure all daily procedures align with KPI targets.
- Share your expertise with team members and provide cross-training to ensure seamless operations during absences.
- Continuously update and develop product knowledge, including both current and heritage models.
- Collaborate with the Customer Service Manager to identify and implement operational improvements.
- **Warranty Experience:** Essential for managing warranty concerns and service requests.
- Proven track record in providing exceptional customer service.
- Strong organisational skills with the ability to work independently and within a team.
- Excellent verbal and written communication skills.
- Ability to produce and deliver training material for team members.
- Adaptability and a proactive approach to continuous professional development (CPD).
- Strong problem-solving skills and keen attention to detail.
