Deployment Technician

Inside IR35 Contract

Hybrid in Hayes office

Job Description:

We are looking for a skilled and detail-oriented Deployment Technician to join our team. The successful candidate will be responsible for the deployment, installation, and support of hardware and software systems, with a focus on warehouse/asset management, hardware configuration, and provisioning. This role requires a blend of technical expertise, problem-solving skills, and excellent communication.

Key Responsibilities:

1. Warehouse/Asset Management:
   • Manage inventory and asset tracking systems.
   • Oversee warehouse operations and ensure accurate record-keeping.

1. Hardware Configuration, Distribution, and Provisioning:
   • Configure and distribute hardware for end-users.
   • Provision devices with iOS and Mac OS X.

1. Software Deployment:
   • Install and configure software applications, operating systems, and updates.
   • Ensure software licensing compliance and proper documentation.

1. System Configuration and Support:
   • Perform system diagnostics and troubleshooting to resolve hardware and software issues.
   • Provide technical support to end-users, including remote assistance and on-site support as needed.

1. Specific Software and Hardware Management:
   • Utilize Omnitza for asset management and tracking.
   • Administer Jamf for managing Apple devices.
   • Deploy applications and manage device configurations using Jamf.

1. Documentation and Reporting:
   • Maintain detailed documentation of deployment processes, configurations, and system changes.
   • Generate and submit deployment reports and logs.

1. Collaboration and Training:
   • Collaborate with IT team members and other departments to ensure smooth deployment processes.
   • Provide training and guidance to end-users on new systems and applications.

Required Skills and Qualifications:

• Technical Skills:
  • Proficiency in hardware installation and troubleshooting.
  • Strong understanding of operating systems (Windows, macOS, Linux) and software applications.
  • Experience with networking concepts and equipment, including routers, switches, and firewalls.
  • Familiarity with asset management tools like Omnitza.
  • Experience in configuring and provisioning hardware.
  • Proficiency with iOS, Mac OS X, and Jamf administration.