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This role is essential as IT SAP Application Trainer for all topics related to the ERP system SAP.
The other primary responsibility is to maintaining and supporting internal business applications associated to the ERP system process.
Duties and Responsibilities
路 1st, 2nd line support for the ERP software system (SAP, S4H), working alongside internal team 路 User Training support and problem solving related to SAP System (SD/MM/FI/CO/MRO)
- Act as a liaison and key trainer between multiple departments/group IT teams
- Represent and support local users in the clear definition and documentation of their business requirements
- Create testing scenarios, recording of test results and related data for all SAP projects/changes coordinated with our group teams on global level
- Work as a member of IT projects regarding the ERP software system, providing first hand documentation
- Carry out and coordinate testing for SAP changes/functional & UAT testing
- Create documents for end-user training and support training on new or changed SAP functionalities
- Maintain and modify existing SAP workflows with the developers in-house
路 Work with your team, under the guidance of our Developers to produce technically sound solutions, contributing to technical decisions on approach and tools
路 Learn and being able to research new technologies to suit needs and requirements
- Working with wider group companies in applying IT best practice Education and Qualifications
- Bachelor鈥檚 Degree in IT, Computer Science, Business Administration, or a related field.
- Master鈥檚 Degree (optional but preferred) in areas such as Management Information Systems (MIS) or a related discipline.
- SAP Certified Application Associate in relevant modules (e.g., SAP S/4HANA, SAP MM, SAP SD, SAP FICO).
路 Advanced certifications, like SAP Certified Development Specialist or SAP Certified Technology Associate, are a plus.
- Training-specific certifications, such as SAP Certified Trainer (if available)
Experience and Knowledge
路 Prior experience in delivering IT or software training, ideally in an ERP environment (preferred, but not mandatory).
- Hands-on involvement in conducting workshops, creating training materials, and providing user support.
- Familiarity with training diverse teams, adapting content to suit varied levels of expertise.
路 Proven track record as a workshop champion, with the ability to motivate and engage participants.
- Exposure to ERP systems is advantageous, particularly in SAP modules such as SD, MM, FI, or CO (though full training can be provided if lacking).
- Practical knowledge of Business Warehouse (BW), Power BI, and tools for data visualization and analytics.
路 Experience working with SQL and advanced Excel for data management, analysis, and reporting.
- Familiarity with SharePoint for document management and collaboration. Strong understanding of **data workflows**, ensuring efficient movement, storage, and processing of data.
- Experience in analysing and optimizing business processes through data-driven approaches.
- Expertise in simplifying complex systems for non-technical users.
- Ability to customise training to align with business needs and user requirements.
- Experience designing and delivering training sessions for software tools, focusing on hands-on, interactive learning.
- Exposure to additional SAP-related systems or modules (e.g., SAP BW/4HANA, SAP SuccessFactors) is a plus.
- Familiarity with project management tools and methodologies (e.g., Agile, SCRUM) to coordinate training schedules effectively. Personal Qualities
- Effective Communication Skills - Ability to explain complex technical concepts in an easy-to-understand manner.
- Patience and Empathy - Understanding diverse learning paces and styles.
- Adaptability - Flexibility to adjust methods and materials based on learners' needs.
- Technical Proficiency - Strong expertise in relevant IT tools, systems, and technologies.
- Problem-Solving Skills - Ability to address and resolve questions or issues during training sessions.
