Import/Export Team Leader - Perishable

Rightnow Group are currently working with a large global forwarder based in Hayes seeking an Export/Import Team Leader to support their Perishable division.

The sucssesful candidate will have previous leadership experience within Freight with a strong understanding of Perishable goods.

Location: Hayes Salary: £38,000 - £45,000Hours: Monday - Friday Key Responsibilities:

• Oversee the end-to-end movement of perishable products, managing shipments and liaising with carriers, handling agents, transport, and warehouse teams to resolve exceptions.
• Build and expand relationships within the Perishable Customer Portfolio, participating in customer calls and meetings to align services with their needs.
• Ensure adherence to customs compliance and documentation standards, including managing customs entries for specialist licenses and handling any retrospective compliance requirements.
• Create, track, and update shipments,
• Ensure job files are complete with accurate information
• Manage allocated customers according to SOPs, identify value-adding opportunities, and promptly update the internal complaints system with root cause analyses and solutions.
• Implement Active Leadership practices to engage and develop team members, leading weekly briefings and driving a collaborative culture
• Work directly with the UK Perishables Manager and sales team during client meetings to foster relationships and explore growth opportunities.
• Complete all statutory and mandatory training requirements, ensuring team compliance with relevant procedures and documentation standards.
• Perform any other duties required to ensure operational excellence and customer satisfaction.

Skills and Experience:

• Experience in exports/imports in addition to exposure to perishable goods logistics.
• Understanding of HMRC procedures and familiarity with CDS is advantageous.
• Demonstrated ability to meet customer needs professionally and maintain high standards in customer service.
• Proven ability to lead, motivate, and drive teams toward achieving KPIs and operational goals.
• Experience using Cargowise would be beneficial however not essential

We will need to be able to complete Pre-employment checks. This will include a 5 year checkable employment / education history, DBS check (criminal record check).